The digital transformation of the IT space has been one of the few bright spots over the last year and a half. Embracing the cloud and utilizing it to facilitate work has empowered organizations like never before. It was, however, a double-edged sword, as many vulnerabilities of the old methods of cybersecurity were laid bare before the world to see in a number of high visibility cyberattacks.
Speaking at a recent CIO Network Summit present by the Wall Street Journal, NETSCOUT Senior Vice President and CIO Thor Wallace shared how his organization participated in the digital transformation. From modernizing internal IT structure to making agility a key goal, Wallace has seen NETSCOUT adopt and adapt the very same recommendations that they provide to their government partners. The major takeaway from the CIO? Focus on agility.
Bringing Agility to People, Process, and Technology
People changes at NETSCOUT IT, Wallace said, included training, cross-training, and new job descriptions; process changes included incorporating Agile methodology, cross-functional teams, and continuous delivery of services; and technology changes included a shift from on-premises hardware to cloud-based software, positioning the IT organization for future challenges and opportunities.
When discussing the organizational and process roadmap, Wallace also stressed the importance of eliminating silos in the IT organization and instead forming collaborative teams capable of meeting the demands of broadly scoped projects. “If you move into the cloud space, for example, that is a multidisciplinary project,” he said. “You must have at the table networking people who understand networking, obviously, applications people, and infrastructure people all working on the same problem. If you don’t have everyone in the same place, you can open yourself up for the risk.”
Standardizing Across Domains
Wallace also shared NETSCOUT’s IT performance roadmap, showing its start as a strictly support function and its final-state goal as an agile department fully integrated into the entire business. When discussing how NETSCOUT meets and plans for these goals, he outlined an improved and standardized project lifecycle management process that bakes in architecture as one of its stages. He noted that as IT reviewed project requirements for this digital transformation, the team chose one standard for any system that varied across NETSCOUT. “We’re a company of three major legacy companies,” Wallace explained. “NETSCOUT IT is a rollup of various other organizations.… For example, we had three domain name systems. So why don’t we standardize on one?”
Ensuring Reliability and Security via Visibility
Wallace noted that in moving to cloud-based applications and systems, IT organizations must show improvement from their legacy systems as well as continuous reliability. Wallace encouraged viewers to consider whether they have the “…data and the capabilities to understand what’s working and what’s not working in a very quick way.” In highly distributed environments, he pointed out, IT organizations need visibility to and control of their entire network to find and diagnose any problems. “Visibility is fundamental to ensuring smooth operations and meeting user experience requirements during and after digital transformation involving foundational changes,” he said, emphasizing the importance of edge visibility, not just for network performance, but network security as well.
Watch the presentation here.
Learn more about NETSCOUT’s network monitoring, application performance, and end-user experience assurance solution